AuthentiCITY--Mrs. Seifert at City Hall puts the REAL in RealNEO. I have to love this woman who answers the phone for the City of Cleveland. She knows her job and she does it well. I called to comment about the recycling program was patched through to the Mayor's Action Line and patched through to Nicole in Public Service. I felt like I was heard today. Thanks to Nicole, too. The whole transaction took 5 minutes. No music, no endless button-pushing. Results.